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How Long Is Turnaround?

  • Turnaround Is Anywhere Between 3-5 Working Days, All Of Our Canvas And Felt Backed Fabrics Are Handmade In Store This Is Why We Can Not Ship Quicker As We Pride Ourselves In The Quality Of Our Fabrics.

Depending On What You Order Here Is Our Approximate Turnaround Times For Each Fabric.

  1. Glitters/Leathers 1-2 Days 
  2. Canvas Fabrics (Handmade) 2 Days
  3. Felt Backed Fabrics (Handmade) 3 Days

Can I Add To My Order?

  • As Long As We Haven't Yet Started Or Shipped Your Order You Can Add To It, Please Pop Us A Message On Our Social Media Platforms Or Send Us An Email.

What Are Your Postage Prices?

We Use Royal Mail To Post Our Fabrics, All Parcels Are Posted 1st Class, We Receive Confirmation Once Your Order Is Delivered.

  • UK £2.50 

What If I Don't Receive My Order?

  • All UK Orders Are Posted 1st Class With Royal Mail Which Usually Takes 1-3 Working Days, This Can Take Up To 7 Working Days During Busy Times Like Christmas Or Bank Holidays, However In The Unlikely Event That You Don't Receive Your Order We Will Contact Our Courier, We Physically Can Not Do Anything Until It Has Been 10 Working Days (2 Weeks), If Our Tracking Shows Undelivered In 10 Working Days (2 Weeks) Our Promise To You Is That We Will Resend Your Order Straight Away.

Do You Ship Internationally?

  • We Ship Worldwide, All Parcels Are Sent Tracked And Signed. International Parcels Can Take Upto 28 Days To Arrive Depending On Where You Are. As Soon As Your Parcel Is Shipped You Will Receive An Email With Your Tracking Number (Please Note It Is Your Responsibility To Pay Any Import Duties/Taxes As Directed By Your Own Customs Authorities)

    Do You Offer Discount Codes?

    • Yes! We Offer New Customers 10% Off Their First Order Using Code PINEAPPLE10
    • We Also Offer Returning Customers 5% Off Every Order You Place With Us Using Code PINEAPPLE5 
    • Also Throughout The Year We Offer Discounts/Promotions So Be Sure To Follow Us And Check Our Social Media Pages 
    I Have Received My Order And Its Wrong?
    • Sometimes We Do Make Mistakes If Your Order Is Wrong Or Missing An Item Please Contact Us Straight Away With Pictures Of Your Order.

    Please Note: To Prevent Fraud We Will Check Our Stock Levels To Confirm The Item Has Been Missed From Your Order

    Can I Cancel My Order?

    • Should You Wish To Cancel Your Order Please Contact Us Within 24 Hours Of Placing Your Order

    Can I Return My Order?

    • If You Are Not Satisfied With Your Order You Can Request A Return And We Will Fully Refund You As Long As The Fabrics Returned Are In The Same Condition. Postage Must Be Paid By Yourself

    Whats The Difference Between Canvas And Felt Backed Fabrics?

    Canvas: High Quality Thick 280gsm Polyester Canvas

    Felt Backed: High Quality Fabric Backed With The Thickest White Felt, Strong And Sturdy Similar To Leatherette

    Both Are Great For Hair Bows, Canvas Is Easy To Cut By Hand And On A Cricut, If Your Using The Material For Tails I Recommend Felt As Its Strong. Canvas Is Perfect For Loops On Top Of Glitter. Really Its More Personal Preference We Do Sell Both In An A5 Size If You Want A Small Piece Of Each To Try

    What Size Are The Fabrics?

    • Glitters/Leathers Are All Sold In A4 Size (21cm by 29cm)
    • Canvas/Felt Backed Fabrics Are Sold In Both A4 (21cm by 29cm) And A5 (15cm x 21cm)